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Returns at Perfect Memorials are easy and hassle-free. If you’re not satisfied with your purchase, contact our customer care representative team.

Our Return Policy

Returning products to Perfect Memorials is simple. If you are not satisfied with your purchase simply contact our friendly support staff and we will assist you with the process. No restocking fees apply for all products returned within 90 days of the original purchase date with the exception of Solid Gold. Solid Gold pieces are subject to a 15% restocking fee.

Items that cannot be returned/refunded:

  • Any item that has been personalized/engraved
  • Urns or jewelry that have been filled
  • Items that have been damaged or tampered with by family
  • Expedited shipping charges are not refundable unless a shipping error occurred on our behalf
  • Orders over 90 days old are non-returnable or refundable

Packaging & Sending Your Return

If you would like to return your order place call a support representative at 1-800-979-8767 or email us.

The returned product should be wrapped in its original packaging materials to prevent damage in return shipment. No credit can be issued if damages occurs as a result of improper packaging. We strongly suggest the return to be sent with a tracking number and insurance. This will help protect you in the case of loss or damage during transit.

Damaged, Defective, or Incorrect Items

Please inspect all packages immediately upon delivery. Damaged, defective, incorrect or missing merchandise must be reported to Perfect Memorials within 24 hours upon receipt of package(s). Please retain all boxes and packaging materials for a damage inspection by the delivery carrier, if needed. 

Credit for damaged merchandise may be forfeited if report is not made within the specified time. No return of damaged merchandise will be accepted without prior authorization.

If you’ve received an incorrect product or are missing a portion of your order we sincerely apologize for the inconvenience. Please contact us and a support representative will assist in getting you the correct product. If Perfect Memorials made an error on the order we will expedite you the correct product as soon as possible.

Please contact a support representative for additional assistance by phone at 1-800-979-8767 or email us.